Refund and Returns Policy

We do our very best to get you your parcel as fast as we can.

If you live in a main city, we will be able to deliver to your door within 2-7 working days.

Once we have sent your parcel we will email you with a confirmation, along with the courier details and tracking number.

Every day we strive to provide affordably luxurious products. If you are not entirely satisfied with your purchase, simply email: janie@karoa.co.za

Please note that our return / exchange period is 14 days from the date of delivery. 

Your item must be in the same condition as when you received it, unopened or unused, with tags, and in its original packing to be eligible for a return.

Once we’ve received and inspected your return, we’ll let you know whether your refund has been accepted.

A refund will be done in the form of a voucher or gift card.

Exceptions / non-returnable items:

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.




We offer a collection service where we can send a courier to collect the item/s from you.  There is a charge of R100 for this service from most areas.

Refund option: If you would like to use our collection service – we will deduct R100 off your refund to cover the courier collection.

Exchange option: If you would like an exchange for something else, we do ask that you EFT the R100 (And the difference if the exchanging item is more expensive) 

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